Welcome. Customer Pipeline is a product and service owned and operated by Astro Arpanet LLC, a Florida limited liability company ("Astro Arpanet," "we," "us," "our," or "Customer Pipeline"). We provide online business tools and related websites and applications (the "Service"). By accessing or using the Service, you agree to these Terms and Conditions.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SERVICE.
1. Accounts and eligibility
You must provide accurate information when creating an account or using the Service. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly if you suspect unauthorized use.
Access is for your authorized organization and users only. You may not share, resell, sublicense, or transfer access without our prior written permission.
2. Acceptable use
You agree to use the Service only for lawful business purposes. You must not interfere with or disrupt the Service, attempt unauthorized access, probe or test vulnerabilities, reverse engineer, decompile, or attempt to discover source code, architecture, or proprietary methods.
You must not use automated tools, scripts, bots, or similar technologies to scrape, harvest, or extract data from the Service without our express written permission. You must not upload malware or harmful code.
3. Your content and data
You may submit information, content, and data to the Service ("Customer Content"), including business information, website URLs, FAQ text, branding, and configuration. You retain ownership of Customer Content, subject to the rights you grant us to host, process, display, copy, transmit, and use it as needed to operate, maintain, secure, analyze, and improve the Service.
You represent and warrant that you have all rights, licenses, consents, and permissions needed for Customer Content and that your submission and use of Customer Content through the Service does not violate applicable law or infringe any third party's intellectual property, privacy, publicity, or other rights.
You are solely responsible for the accuracy, legality, and appropriateness of Customer Content and for all notices, disclosures, and consents required for people who interact with your use of the Service.
Information you provide to your customers. You are solely responsible for maintaining complete, accurate, and up-to-date business information that is shown or communicated to your customers, visitors, or End Users through the Service — including pricing, product and service descriptions, availability, hours, policies, refunds, promotions, disclaimers, and contact details. You must review and update this information regularly and correct errors promptly. Customer Pipeline does not verify your business information and is not responsible for reliance on outdated, incomplete, or incorrect information you supply or that is derived from your sources.
4. Third-party websites, products, services, and external data
The Service may retrieve, store, index, summarize, or display information from websites, pages, documents, CMS feeds, or other sources you designate ("Third-Party Sources"). That information is provided by third parties and is not created, verified, or endorsed by Customer Pipeline.
You are solely responsible for: (a) ensuring you have the legal right to access, crawl, copy, and use content from Third-Party Sources; (b) complying with the terms, robots directives, and policies of those sources; (c) any claims arising from your selection of URLs or sources; and (d) keeping crawled content accurate and current.
WE DO NOT GUARANTEE THAT CRAWLED, IMPORTED, OR SYNCHRONIZED CONTENT IS ACCURATE, COMPLETE, CURRENT, LAWFUL, OR FREE OF ERRORS. WE ARE NOT LIABLE FOR CONTENT ORIGINATING FROM THIRD-PARTY SOURCES, INCLUDING OUTDATED PRICING, PRODUCT DESCRIPTIONS, POLICIES, OR OTHER BUSINESS INFORMATION DISPLAYED TO YOUR VISITORS THROUGH THE SERVICE.
If a third party asserts a claim relating to crawled or imported content, you agree to handle that claim at your expense and to indemnify Astro Arpanet LLC as described in Section 12.
Third-party products and services. The Service may reference, summarize, link to, or integrate with products, services, software, payment processors, hosting providers, analytics tools, or other offerings from third parties ("Third-Party Products"). Third-Party Products are provided by their respective owners or suppliers, not by Customer Pipeline. We do not sell, manufacture, distribute, warrant, or endorse Third-Party Products, and we are not a party to any transaction between you, your End Users, and any third-party provider.
YOU ARE SOLELY RESPONSIBLE FOR YOUR OFFERINGS TO YOUR CUSTOMERS, INCLUDING ANY THIRD-PARTY PRODUCTS OR SERVICES YOU MARKET, RECOMMEND, FULFILL, OR SUPPORT. WE ARE NOT LIABLE FOR THIRD-PARTY PRODUCT DEFECTS, DELAYS, UNAVAILABILITY, PRICING, WARRANTIES, RECALLS, SHIPPING, RETURNS, REFUNDS, OR DISPUTES BETWEEN YOU, YOUR CUSTOMERS, OR THIRD-PARTY SUPPLIERS.
5. AI-assisted chat and automated responses
The Service may generate automated or AI-assisted replies to end users based on Customer Content, crawled data, and conversation context ("Automated Responses"). Automated Responses are provided for general informational convenience only.
AUTOMATED RESPONSES MAY BE INCORRECT, INCOMPLETE, MISLEADING, OR OUT OF DATE. THEY DO NOT CONSTITUTE PROFESSIONAL, LEGAL, MEDICAL, FINANCIAL, TAX, SAFETY, OR OTHER SPECIALIZED ADVICE. YOU ARE RESPONSIBLE FOR REVIEWING, MONITORING, AND SUPERVISING HOW THE SERVICE IS USED ON YOUR BEHALF, INCLUDING ESCALATIONS AND HUMAN FOLLOW-UP WHEN APPROPRIATE.
You agree not to rely on the Service as a sole source of truth for regulated, high-risk, or safety-critical decisions. Astro Arpanet LLC disclaims all liability for actions taken or not taken by you, your staff, or your visitors based on Automated Responses or other Service output.
6. End users, visitors, and chat interactions
If you enable public chat or similar features, people who interact with your deployment ("End Users") may submit personal information and messages ("End User Data"), such as name, email, phone number, marketing preferences, and chat transcripts.
As between you and Customer Pipeline, you are the business responsible for End User Data and for determining the purposes and means of processing it in connection with your use of the Service, except where we act as a service provider processing End User Data on your documented instructions to deliver the Service.
You agree to: (a) provide End Users with a clear privacy notice and any required consents before collecting their information; (b) respond to End User privacy requests as required by law; (c) use End User Data only for lawful purposes; and (d) not submit sensitive personal information through the Service unless you have a lawful basis and appropriate safeguards.
Customer Pipeline is not responsible for how you configure, publish, or operate chat on your website or channels, nor for disputes between you and your End Users regarding information collected, stored, or communicated through the Service.
Your relationship with your customers. Nothing in the Service creates a relationship between Customer Pipeline and your customers. You remain solely responsible for your sales, support, billing, refunds, warranties, and other obligations to your customers, and for ensuring that information presented through the Service matches what you actually offer.
7. Intellectual property
The Service, including software, design, features, documentation, and all related intellectual property, is owned by Customer Pipeline or its licensors and is protected by applicable laws. Except for limited rights expressly granted to use the Service, no rights are transferred to you.
You may not copy, modify, distribute, sell, lease, or create derivative works from the Service or any part of it without prior written permission. Our trademarks and branding may not be used without permission.
8. Subscriptions, fees, cancellation, and refunds
Paid features are offered on subscription plans. Current plans, prices, and what is included are shown on the Billing page when you are signed in. Plans are typically billed month to month with no long-term contract unless otherwise stated at purchase. We may add, change, or discontinue plans, prices, or features from time to time. The Billing page and checkout flow show the terms that apply at the time you subscribe.
Free trial. Where a free trial is offered (for example, a 14-day trial on the Starter plan), you will not be charged subscription fees during the trial period if you cancel before the trial ends. After the trial ends, billing continues at the then-current rate for your plan unless you cancel. Trial availability and length may vary by plan and may change over time.
Cancellation. You may cancel your subscription at any time through Manage subscription on the Billing page. Cancellation stops future charges; it does not automatically entitle you to a refund for amounts already paid, except as stated below or where required by law.
Cool-off period. If you change your mind shortly after your first paid charge, you may request a refund within seven (7) calendar days of that first paid charge by contacting us through the Contact us form. We will review eligible requests in good faith. This cool-off period applies to your first paid charge for a given subscription, not to renewal charges or subsequent billing periods.
Refunds and returns. Customer Pipeline is a subscription software service, not a sale of physical goods. Except for the cool-off period above, fees are generally non-refundable, including after cancellation, except where required by applicable law or where we expressly agree otherwise in writing. Refund eligibility for charges outside the cool-off period is at our discretion and may depend on your circumstances and these Terms.
Billing questions and disputes. For refund requests, billing disputes, feedback, or if you are not satisfied with the Service, contact us through the Contact us form. For self-service options (plans, payment method, cancellation), use the Billing page in your account.
9. Assumption of risk; no professional relationship
You use the Service at your own risk. The Service is a software tool only. Astro Arpanet LLC does not provide legal, medical, financial, tax, insurance, safety, or other professional advice, and no fiduciary, agency, partnership, joint venture, or employment relationship is created between you and Astro Arpanet LLC by your use of the Service.
YOU ARE SOLELY RESPONSIBLE FOR YOUR BUSINESS DECISIONS, CUSTOMER COMMUNICATIONS, COMPLIANCE OBLIGATIONS, AND INTERACTIONS WITH END USERS. WE DO NOT SUPERVISE YOUR USE OF THE SERVICE AND ARE NOT RESPONSIBLE FOR HOW YOU PRESENT, CONFIGURE, OR RELY ON THE SERVICE.
WE MAKE NO PROMISE OR GUARANTEE REGARDING BUSINESS RESULTS, INCLUDING LEAD VOLUME, LEAD QUALITY, CONVERSIONS, REVENUE, CUSTOMER SATISFACTION, RESPONSE TIMES, OR OPERATIONAL SAVINGS. ANY FEEDBACK, ANALYTICS, OR REPORTS ARE PROVIDED FOR CONVENIENCE ONLY AND MAY BE INCOMPLETE OR INACCURATE.
10. Disclaimers
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT.
WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR MEET YOUR REQUIREMENTS. AUTOMATED OR GENERATED RESPONSES MAY BE INACCURATE, INCOMPLETE, OR OUTDATED. YOU SHOULD NOT RELY ON THE SERVICE FOR LEGAL, MEDICAL, FINANCIAL, SAFETY, OR OTHER PROFESSIONAL DECISIONS.
WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY REGARDING: (A) THE ACCURACY OR RELIABILITY OF CRAWLED OR THIRD-PARTY CONTENT; (B) THE QUALITY OR APPROPRIATENESS OF END USER MESSAGES OR INFORMATION SUBMITTED THROUGH CHAT; (C) LEAD QUALIFICATION, CONVERSION, OR BUSINESS OUTCOMES; (D) COMPLIANCE OF YOUR DEPLOYMENT WITH LAWS APPLICABLE TO YOUR INDUSTRY OR JURISDICTION; (E) BUSINESS INFORMATION YOU MAINTAIN FOR YOUR CUSTOMERS; OR (F) THIRD-PARTY PRODUCTS OR SERVICES REFERENCED, LINKED, OR INTEGRATED THROUGH THE SERVICE.
The Service may link to or integrate with third-party services. We are not responsible for third-party websites, services, content, products, or practices. Your use of Third-Party Products is at your own risk and subject to those third parties' terms and policies.
11. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ASTRO ARPANET LLC, CUSTOMER PIPELINE, AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR RELATED TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE.
WITHOUT LIMITING THE FOREGOING, WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
WITHOUT LIMITATION, WE ARE NOT LIABLE FOR CLAIMS ARISING FROM: CUSTOMER CONTENT; THIRD-PARTY SOURCES OR THIRD-PARTY PRODUCTS; INFORMATION YOU MAINTAIN OR PRESENT TO YOUR CUSTOMERS; AUTOMATED OR AI-ASSISTED RESPONSES; END USER DATA OR CHAT TRANSCRIPTS; LEADS, FEEDBACK, OR ANALYTICS; YOUR RELATIONSHIP WITH END USERS OR YOUR CUSTOMERS; SERVICE INTERRUPTION OR DEGRADATION; OR UNAUTHORIZED ACCESS NOT CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICE IS TO STOP USING IT.
12. Indemnification
You agree to defend, indemnify, and hold harmless Astro Arpanet LLC, Customer Pipeline, and our affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
- your use of the Service or your deployment of chat and related features;
- Customer Content, Third-Party Sources, or crawled, imported, or synchronized content;
- business information you maintain for your customers, including pricing, products, services, and policies;
- Third-Party Products or services you offer, recommend, fulfill, or support;
- Automated Responses or other output presented to your End Users;
- End User Data, including collection, use, disclosure, retention, or marketing communications;
- leads, feedback, analytics, or business outcomes connected to your use of the Service;
- your violation of these Terms and Conditions or applicable law; or
- your violation of any third party's rights, including intellectual property, privacy, or publicity rights.
13. Suspension and termination
We may suspend or terminate access at any time for violation of these Terms and Conditions, non-payment, risk to the Service, or other reasons permitted by law. You may stop using the Service at any time.
14. Changes
We may revise these Terms and Conditions at any time. Changes take effect when posted. Continued use of the Service means you accept the updated Terms and Conditions.
15. Force majeure
We are not liable for any delay or failure to perform resulting from events beyond our reasonable control, including internet outages, hosting or cloud provider failures, third-party API or payment processor outages, labor disputes, natural disasters, war, terrorism, civil unrest, or governmental action.
16. Governing law and disputes
These Terms and Conditions are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Except for small-claims matters or requests for injunctive relief to protect intellectual property or unauthorized access, disputes will first be addressed through good-faith negotiation and then binding arbitration to the fullest extent permitted by law.
TO THE FULLEST EXTENT PERMITTED BY LAW, DISPUTES WILL BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION, AND ANY RIGHT TO A JURY TRIAL.
17. General
These Terms and Conditions, together with the Privacy Policy, are the entire agreement between you and Astro Arpanet LLC regarding the Service. If any provision is held invalid, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms and Conditions without our prior written consent.
Customer Pipeline, including its name, branding, and software, is owned by Astro Arpanet LLC. All rights not expressly granted are reserved.
Questions about these Terms, billing, or refunds may be submitted through the Contact us form or your account administrator.